FAQ's
Frequently Asked Questions
Q: Do you ship internationally?
A: Currently, we ship exclusively to Canadian addresses. Stay tuned by subscribing to our newsletter for updates on future international shipping options.
Q: How do I subscribe to your newsletter for perks?
A: Be the first to know when we spread our wings for international shipping and launch our design podcast - plus, enjoy exclusive perks and fun design world updates! (Unsubscribe anytime):
Email us with the word ‘Newsletter’ in the subject line and receive a special offer as a new subscriber: hello.fjarils@gmail.com
Q: How long does shipping take?
A: Standard shipping typically takes 5-14 business days, but may take longer depending on what manufacturing facility your item is shipped from. Contact our help desk if you have questions about an order. Please note that items from the same order may arrive at different times, adding a touch of surprise to your Fjarils experience.
Q: Can I send multiple items as a gift?
A: Absolutely! If your gift items will arrive at different times but are part of a single gift, contact our help desk immediately after placing your order. We'll happily arrange a personalized gift email or note for your recipient.
Q: Can I track my order?
A: Yes! We provide tracking numbers and updates whenever possible. Stay connected with your Fjarils treasures as they make their way to you.
Q: Can I expedite shipping for faster delivery?
A: Certainly! Contact our help desk at: hello.fjarils@gmail.com BEFORE placing your order to inquire about expedited shipping options at an additional cost.
Q: What if there's an issue with my order?
A: We strive for perfection, but if you encounter any issues, contact our team at hello.fjarils@gmail.com or call us at 647.705.4378. We're here to assist you.
Q: Are returns accepted?
A: Due to the custom nature of our items, we do not accept returns or offer refunds. Please review your selections carefully before placing your order. Tip: make sure all your shipping and contact details are correct when placing your order.
Q: Do you offer free shipping?
A: Some items on our website include complimentary standard shipping. Check the individual product details for information on shipping costs. Please note duties or taxes are extra, if applicable. For extra information consult the 'Shipping' page on this website.
Q: Where are your jewelry and handmade holiday ornaments made?
A: Our beautiful jewelry and handmade holiday ornaments are crafted with love at our Toronto head office and shipped directly to you.
Q: How can I stay updated with Fjarils news and promotions
A: Join our newsletter for the latest updates, exclusive offers, and design inspiration. Become part of the Fjarils Design community. (Unsubscribe anytime).
Email us with the word ‘Newsletter’ in the subject line and receive a special offer: hello.fjarils@gmail.com
Q: How can I contact Fjarils for assistance?
A: Reach out to us at hello.fjarils@gmail.com or give us a call at 647.705.4378 (leave a message if we are with another customer) Our dedicated team is here to assist you with any questions.
Thank you for choosing Fjarils to beautify your life!
Happy shopping!
