Return and Refund Policy

At Fjarils, we take pride in crafting unique and personalized home decor items to elevate your space. Each piece is custom-made on order, ensuring a special touch to your selection. Please read our return policy carefully before placing your order.

No Returns or Refunds:

Due to the bespoke nature of our products, we do not accept returns or offer refunds. Each item is crafted with care and manufactured at order, making it uniquely yours.

Order Confirmation:

Before confirming your order, please review your selections, ensuring the accuracy of your 'ship to' address and chosen items. Once your order is placed and sent to manufacture, we cannot accommodate returns or make changes.

 

Defective or Damaged Items:

In the very unlikely event your item arrives defective or damaged, please contact our customer service team immediately upon receipt at: hello.fjarils@gmail.com or call us at 647.705.4378 to discuss so we can help you.

Contact Us:

For any questions or concerns about your order, feel free to reach out to our dedicated team at hello.fjarils@gmail.com or call us at 647.705.4378. We are here to assist you and provide the best possible support.

 

Assistance with Orders:

If you need assistance with your order, including information on sizing, materials, or customization options, our team is ready to help. Contact us before placing your order to ensure a seamless and enjoyable shopping experience.

 

Cancellation Policy:

Once an order is confirmed and sent to production, cancellations are not possible. Please carefully consider your choices before finalizing your purchase.

 

Exchanges:

We do not offer exchanges. If you have concerns about the item you received, please refer to our Defective or Damaged Items policy above.

 

Policy Updates:

Fjarils Design reserves the right to update or modify this return policy at any time. Please review this page periodically for any changes.

 

Thank you for choosing Fjarils to help beautify your life. 

Happy decorating!